At Voytelier, we're pleased to offer customization options to make each piece unique. Here’s our guide for custom orders:

1.Product Description

Email us with your customization details including desired size, pattern, etc. We'll respond within 48 hours to discuss your custom design with you.

2.Order Confirmation

Once we confirm the product details and price of your custom order, we’ll send a confirmation email with a payment link. Please review the carefully and complete your payment within 24 hours.

3.Production Time

Custom orders usually take about 4-5 business days for production before shipping.

4.Cancellation Policy

We will usually start the production process once you make the payment. Therefore, please be aware that the order cannot be changed or cancelled after you confirm the payment.

5.Return & Exchanges

We do not accept return or exchanges on custom items unless they arrive damaged, defective, or incorrect. For any other product-related issues, please contact us at voytelier@hotmail.com within 30 days.

Thank you for choosing Voytelier for your home décor—we look forward to creating something special for you!